Purpose:

This position is located in Milton, Delaware. Catholic Charities of the Diocese of Wilmington is seeking a Direct Service Support Specialist to work with the clients of Casa San Francisco, an emergency shelter for adults. The shelter also offers a food cooperative for qualified households and an emergency food pantry. The Direct Service Support Specialist will provide support to the residents, facilitate their physical/emotional wellbeing, and assist them with their transition to housing.

The schedule for this full-time position is Monday through Thursday, 2:00 pm - 11:00 pm.

Essential Functions:

Plans and assists with on-site individual and group activities.
Presents a positive adult role model for residents.
Supports residents with administration of medication.
Responds quickly in emergency situations.
Cultivates positive relationships with other Casa staff members and participates in all meetings and trainings.
Assists in providing safe, temporary housing for residents by maintaining building security, enforcing rules and regulations with consistency.
Orients new residents to the shelter and program.
Plans and prepares all meals and ensures the overall cleanliness of the shelter.
Adheres to appropriate staff/client professional boundaries.
Answers and responds appropriately to all incoming phone calls and monitors out-going resident calls.
Records in shift log and document unusual or problem behaviors or incidents.

Qualifications:

High school diploma with one year of relevant work experience or equivalent combination of education and experience.
Demonstrated ability to respond to an emergency or crisis situation.
Ability to learn and administer 1st Aid, CPR and passive physical restraint when indicated.
Ability to use plain and simple language to communicate.
Proficient in keeping accurate records.
Ability to build trust and rapport with individuals from diverse cultural, socio-economic, and ethnic backgrounds.
Willingness to consent to and ability to pass a criminal background check in accordance with federal/state/local laws.
Commitment to the mission and values of Catholic Charities.

Requisition: 44

Job Type: Full-time

Pay: $15.60 per hour

Expected hours: 37.5 per week

Benefits:

401(k)
403(b)
403(b) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Day shift
Evening shift

Work Location: In person

Catholic Charities, Inc. – Casa San Francisco

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Direct Service Support Specialist