Job Overview:
Pleasant and kind demeanor required, must be detail oriented and capable of multitasking. Must possess good communication skills and interpersonal relationship skills.

Duties:
- Answer incoming calls;
- Coordinate and schedule burials with funeral directors or customers directly;
- Location inquires;
- customer complaints/concerns
- Write up service requests for grounds work;
- Genealogy inquires

Requirements:
- Proven experience in customer service or sales
- Excellent communication skills to interact effectively with customers
- Proficiency in data entry and navigating computer systems
- Bilingual proficiency in Spanish is a plus
- Ability to multitask and prioritize workload effectively

Join our team today and embark on a rewarding career as a Customer Service Representative!

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 35 per week

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Vision insurance

Experience level:

2 years

Shift:

8 hour shift

Weekly day range:

Monday to Friday
Rotating weekends

Work setting:

In-person
Office

Ability to Commute:

Buffalo, NY (Required)

Ability to Relocate:

Buffalo, NY: Relocate before starting work (Required)

Work Location: In person

Catholic Cemeteries of the Diocese of Buffalo

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Customer Service